Ivy Software Troubleshooting Guide

Updated 11/19/2008

Macintosh Users

Unfortunately our software is currently delivered in PC-only format. We recommend installing one of several software packages that allow you to run any Windows software on your Mac. Here are some titles we have been told run our software:

Windows Vista

If your program displays "Not Responding" and you are using Windows Vista, you may need to perform a workaround in order to continue.

For programs run from a CD-ROM:

Hold the Windows key and press "E" once to open the Windows Explorer
In the left pane, click on the icon of the drive that holds the software (This shows the contents in the right pane)
In the right pane, find the file called "Start"
Right click that file's icon and click on Properties
Click the Compatibility tab
Check the box for "Run program in compatibitlity mode"
Select "Windows 98/Windows Me" in the drop-down box
Click OK all the way out and then start the program

For programs installed in your Start menu:

Click Start and navigate to the Ivy Software folder
Right click the link to the program and click on Properties
Click the Compatibility tab
Check the box for "Run program in compatibility mode"
Select "Windows 98/Windows Me" in the drop-down box
Click OK all the way out and then start the program

Cannot Install Software

If you get an error during installation and you are at a lab or work machine, you may need to obtain administrator rights to install the software. We can also supply you with instruction to run it from a flash drive or other media. Please contact us for details.

I can't hear any sound during the voice/video intros.

To troubleshoot sound problems, follow theses steps:

Make sure your computer can play .wav files. You can find one by clicking Start/Find/Files or Folders then type in *.wav and press find.
Check sound volumes. Click Start/Programs/Accesories/Entertainment and select Volume Control. The leftmost bar is the master volume control; ensure it is above half way. Wave balance should be next to the right; ensure that is above half as well.
Check speaker connections. See that the speakers are firmly plugged into the correct port on your sound card and that the speakers are powered and turned on if necessary.

The text is too large to fit in the window.

Your computer is probably setup to display larger than normal fonts. You can change this in the Control Panel, under the Display icon. You must click the Settings tab, then click the Advanced button at the bottom of the window. Change the Font Size to Small Fonts, which is default in Windows.

Please call Ivy Software at 1-800-342-5489 or e-mail us at ivytech@ivysoftware.com with any questions regarding this guide or your software. We are concerned with your problem, and have friendly support staff on hand to assist!